Delivery:

All orders are dispatched the next working day via 1st Class Royal Mail postal service.

Postage Fees:

UK    -   All Orders - FREE Delivery

 

EU     -  Orders up to £24.98 - Postage: £3.99

          -  Orders from £25 - Postage: £6.99 (Boxed Gift Sets)

          -   Orders over £50 - FREE Delivery

 

ROW - Orders valued up to £24.99 - Postage: £3.99

          - Orders from £25.00 - Postage:  £9.99 (Boxed Gift Sets)

          - Orders over £50 - FREE Delivery

 

Shipping charges will be calculated at checkout based on your location and your order total.

Returns:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to supply your order number.

To start a return, you can contact us at info@theascotsockcompany.co.uk. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@theascotsockcompany.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.